This is about Verizon DSL service. Last Friday I received a DSL kit from Verizon. A note on it said, we’ll not charge you until it is activated. When I was out of home, my friend got a call saying that Verizon will charge as soon as the kit is shipped. What the f**k, I haven’t even ordered for a DSL ?!?! I just checked whether the service is available or not through their customer service few weeks back. I need to call the customer service to cancel. After lot of redirection, the whole cancel process took almost an hour. Who invented this IVRS? May that guy’s ***** cease to work when needed. Then I did one more foolish thing. I said I would like to register a complaint. Oh my god, I got redirected again, this time to a manager. He said – “my sincere apologize”. Otha.. Who needs his apology; I already lost an hour of my working hour. I disconnected and got back to work. And I need to send the DSL kit back within a month else they’ll charge for that. What do these people think? My whole day got f**ked up.