I got an opportunity to perform an UI study for a new version of a tool that we are using. The vendor gave me eight tasks to perform and explain the rational behind each and every move. One guy was monitoring the proceedings. Almost for all tasks I did a right click and looked for any options in the menu. Couple of things I gave up. When I said I am working with this tool for one year he might have laughed his a$$ off. Whenever he asked what I am trying to do - I placed my finger over the monitor and explained. He kept on asking me to use mouse. After he said this couple of times I got furious. I didn’t realize that there is another application running which captures all my mouse movements. Sigh.. At the end he said – I think you got addicted to Microsoft’s products; you expect everything to be in then right-click menu ;-)